Policies & Procedures

RESERVATIONS AND DEPOSITS:

To reserve items, I do ask for a 20% Deposit. Closer to the date {about 2 weeks before} we will get a more accurate count and adjust the numbers accordingly. You will only pay for the number of items that you need. We usually advise my customers to estimate on the high side initially, to make sure that we have enough items reserved for them. Then after you get your RSVP’s back (about 2 weeks prior to your date), we will confirm your final count and you will only pay for the number of items that you need.

RESERVE TENTS:

The Policy to reserve a tent is that you would pay a 25% non-refundable deposit. If you don’t need the tent, you would forfeit the 25% deposit. If you do need the tent , then you would pay the balance plus sales tax and delivery fee.

CHANGES ~ CANCELLATIONS:

You may add to (subject to availability) or subtract from the Contract without penalty (with the exception of reserved tents). If you cancel at least two weeks prior to your event, you will receive a full refund of your deposit (with the exception of reserved tents).

RENTAL PERIOD:

Most rental fees are per the event, not per day. Most rentals would include the day prior to the event and the day after the event. Special pricing may be available for extended rentals.

DELIVERY AND SET UP:

We do offer delivery and pick up service. The fee would depend upon the distance from our location and the accessibility for the delivery. We may need to charge an extra fee if deliveries require up and down steps or that are a long distance from the parking area. Set Up Fees are included in the rental prices for tents and dance floors. You would be responsible for set up of the tables, chairs, linens, etc unless specified. You would also be responsible for the tear down of the rental items prior to pick up. They should be ready for pick up as they were delivered. Chairs will need to be restacked and tables broken down and left at the same spot as delivered. If items are not ready for pick up in this condition, an additional charge may apply.

CLEANING ~ LINENS:

Please shake the tablecloths free of crumbs, etc. Place them in the linen bags provided. Please keep DARK colors separate from LIGHT colors. Please save and return the hangers and plastic bags.

NOTE: If you are using CANDLES

Take precaution to keep the candle WAX from dropping on the linens. WAX will ruin the tablecloth and you will be responsible for replacing them.

NOTE: If an outdoor event, please do NOT leave the linen bags on the ground.

They will draw damp and mold. Please put them on top of a table and off the ground. If linens are damaged ~ burn holes, tears, candle wax, mold, drawings in marker or ink ~ you will be charged for the replacement cost.

CLEANING~DISHES, ETC:

We ask that all dishes and silverware be scraped and rinsed free of food. Place dishes back in the dish cart that they were delivered in and place the silverware in the milk crate provided. Place the emptied glasses back in the racks that they were delivered in. All centerpieces should be returned dry and free of wax.

LOSS OR DAMAGE:

The customer is responsible for the rented items. Items must be protected from the weather and secure from theft or vandalism at all times. If items are damaged or lost, you will be charged for the repair or replacement of the damaged or lost items.